Privacy Policy, Sales Terms & FAQ​

This Agreement was last modified on 1st January 2020 

​Please read these Terms and Conditions (“Agreement”, “Terms and Conditions”) carefully before using (“the Site”) operated by Act de Presence sprl (“us”, “we”, or “our”). This Agreement sets forth the legally binding terms and conditions for your use of the Site at 

​By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms and Conditions. Capitalized terms are defined in this Agreement. 

Formation of contract 
With your order, you placing a binding offer for a purchase contract with us. Color, form and technically induced changes that do not affect the intended use are reserved. 

​By sending an order confirmation via e-mail to you or the delivery of ordered goods, we can accept this offer. 
First, you will receive a receipt of your order by e-mail to the specified e-mail address (order receipt). However, a purchase contract will only become effective with the dispatch of our order confirmation via e-mail to you or with the delivery of goods ordered. 

​When ordering through our online store the ordering process includes a total of 4 steps. In the first step, select the desired goods. In the second step, enter your customer data, including billing address and if different, delivery address. In the third step, you choose how you want to pay. Finally, you have the option of all the information (for example, name, address, payment method, items ordered) to check again and correct if necessary, before placing your order by clicking on “Submit Order” to us. We will send you an order receipt with all order data to the e-mail address you provided. 

Retention of title 
The delivered goods remain our property until full payment of all claims. 

As we are a Belgium-based company, our prices are quoted in Euros and inclusive of VAT. 

We reserve the right to modify our prices at any time. 
If the price increases in between the time of order and the execution of the order, your order will still be valid at the pre-increase price. 
All prices are final, they include VAT. 

Shipping costs
There will still be added shipping costs, if applicable, to the indicated product prices. These shipping costs, if applicable will clearly be stated on the check-out page. 
Payment must be made in advance Credit Card or Paypal. 
All financial transactions are carried out in a secure environment. 

What about duties & taxes? 
Deliveries outside the EU are shipped tax-free and duty unpaid. 
Some countries, particularly outside of the EU, may require you to pay import duties and/or taxes once your order arrives at its destination. 
We suggest that you check any charges with your postal service before placing your order. 

Unless otherwise stated, we ship the goods within 3 working days after receipt of the order and this via postal service. 
If you would like to receive an express delivery please contact us for a detailed price quote. 
A collection of goods is not possible.

Cancellation & Return policy

We hope you love your order, but if for any reason you’re unsure, you can easily return it to us for an exchange or a refund within 30 calendar days. No stress, no fuss.
You have the obligation to examine the received knitwear at the time of delivery and if you believe they do not meet the agreement made at the time of order to notify "Atelier Basile" in writing or e-mail within 14 days of the purchase.
You may cancel your order or request a return of your purchase within 14 days.

Return Eligibility:

All sales made as part of a promotional offer or discount are considered final.

Items purchased during promotional sales are not eligible for return unless they are damaged or defective upon receipt.

To administer your right to cancel or return your order, you have to inform us via a written message within the given cancellation timeframe in order for the 14-day cancellation timeframe to be granted. (via email, through our Live Chat on our website, via Atelier Basile on Facebook Messenger. or via Instagram)

The goods must be returned within a further 15 days after the request has been made.
Naturally, the goods must be returned unworn and in the same condition as they were delivered and with the tags attached.
All return shipments are at your own expense.

If you revoke your purchase, we are obligated to refund all payments that we have received from you, excluding shipping costs and this within 14 days at most, effective the day that we receive your shipment.

The payment method which was used to make the transaction will also be used for the reimbursement unless we have explicitly agreed to something else. You will not be charged any fees for reimbursement.

We reserve the right to withhold the reimbursement until we have received the returned items.

​Please send all returns to:

Act de Presence BV
Kragendijk 249
8300 Knokke,

Contact us via email -

 Intellectual Property

The Site and its original content, features, and functionality are owned by Act de Presence sprl and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.


We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you.

All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Governing Law

This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of Belgium, without giving effect to any principles of conflicts of law.

Changes To This Agreement

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site.

Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.

Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.

Effective date: 1st January  2020 

This Privacy Policy governs the manner in which Atelier Basile collects, uses, maintains and discloses information collected from users (each, a “ User“) of the website (“Site“). This privacy policy applies to the Site and all products and services offered by Atelier Basile. 

Personal identification information 
We may collect personal identification information from Users in a variety of ways, including, but not limited to when Users visit our site, register on the Site, purchase a product or subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, 
Users may, however, visit our Site anonymously. 

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. 

The viewing, amending and removal of your personal information 
You may view or amend any of the personal details we hold by logging in and accessing the settings pages. 
You have the right to have your data removed, but for legal purposes, if you have placed a previous order we will need to retain certain data so we can retain a history of transactions. We will flag your data as deleted and remove you from any mailing lists. After the legal period has expired, we will completely remove all your data. 

Non-personal identification information 
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Data Collection on our website. 
How do we collect your data? 
Some data are collected when you provide it to us. This could, for example, be data you enter on a contact form. 
Other data are collected automatically by our IT systems when you visit the website. 
These data are primarily technical data such as the browser and operating system you are using or when you accessed the page. These data are collected automatically as soon as you enter our website. 

What do we use your data for? 
Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyze how visitors use the site. 

How we use collected information 
Atelier Basile collects and uses Users personal information for the following purposes: 

To improve customer service 
Your information helps us to more effectively respond to your customer service requests and support needs. 

To personalize user experience 
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. 

To improve our Site 
We continually strive to improve our website offerings based on the information and feedback we receive from you. 

To process transactions 
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. 

To administer a content, promotion, survey or other Site feature 
To send Users information they agreed to receive about topics we think will be of interest to them. 

To send periodic emails 
The email address Users provide for auction processing, will only be used to send them information and updates pertaining to their bids. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. 

Registration on this website 
You can register on our website in order to access additional functions offered here. 
The input data will only be used for the purpose of using the respective site or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise, we will reject your registration. 
To inform you about important changes such as those within the scope of our site or technical changes, we will use the email address specified during registration. 
We will process the data provided during registration only based on your consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed. 
We will continue to store the data collected during registration for as long as you remain registered on our website. Statutory retention periods remain unaffected. 

Newsletter data 
If you would like to receive our newsletter, we require a valid email address as well as information that allows us to verify that you are the owner of the specified email address and that you agree to receive this newsletter. No additional data is collected or is only collected on a voluntary basis. We only use this data to send the requested information and do not pass it on to third parties.

We will, therefore, process any data you enter onto the contact form only with your consent. You can revoke consent to the storage of your data and email address as well as their use for sending the newsletter at any time, e.g. through the “unsubscribe” link in the newsletter. The data processed before we receive your request may still be legally processed. 

The data provided when registering for the newsletter will be used to distribute the newsletter until you cancel your subscription when said data will be deleted. Data we have stored for other purposes (e.g. email addresses for the members' area) remain unaffected. 

This website uses the services of MailChimp to send newsletters. This service is provided by Rocket Science Group LLC, 675 Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA. 
MailChimp is a service that organizes and analyzes the distribution of newsletters. If you provide data (e.g. your email address) to subscribe to our newsletter, it will be stored on MailChimp servers in the USA. 
MailChimp is certified under the EU-US Privacy Shield. The Privacy Shield is an agreement between the European Union (EU) and the US to ensure compliance with European privacy standards in the United States. 
We use MailChimp to analyze our newsletter campaigns. When you open an email sent by MailChimp, a file included in the email (called a web beacon) connects to MailChimp’s servers in the United States. This allows us to determine if a newsletter message has been opened and which links you click on. In addition, technical information is collected (e.g. time of retrieval, IP address, browser type, and operating system). This information cannot be assigned to a specific recipient. It is used exclusively for the statistical analysis of our newsletter campaigns. The results of these analyses can be used to better tailor future newsletters to your interests. 
If you do not want your usage of the newsletter to be analyzed by MailChimp, you will have to unsubscribe from the newsletter. For this purpose, we provide a link in every newsletter we send. You can also unsubscribe from the newsletter directly on the website. 
You may revoke your consent at any time by unsubscribing to the newsletter. The data processed before we receive your request may still be legally processed. 
The data provided when registering for the newsletter will be used to distribute the newsletter until you cancel your subscription when said data will be deleted from our servers and those of MailChimp. Data we have stored for other purposes (e.g. email addresses for the members' area) remains unaffected. 
For details, see the MailChimp privacy policy at 

How we protect your information 
We take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy.  We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. 

Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible. 

What rights do you have regarding your data? 
You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions about the issue of privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities. 

Revocation of your consent to the processing of your data 
Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed. 

Right to data portability 
You have the right to have data that we process based on your consent or in fulfillment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible. 

SSL or TLS encryption 
This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser’s address line when it changes from “http://” to “https://” and the lock icon is displayed in your browser’s address bar. 
If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties. 

Encrypted payments on this website 
If you enter into a contract that requires you to send us your payment information (e.g. account number for direct debits), we will require this data to process your payment. 
Payment transactions using common means of payment (Visa/MasterCard, direct debit) are only made via encrypted SSL or TLS connections. You can recognize an encrypted connection in your browser’s address line when it changes from “http://” to “https://” and the lock icon in your browser line is visible. 
In the case of encrypted communication, any payment details you submit to us cannot be read by third parties. 

Information, blocking, deletion 
As permitted by law, you have the right to be provided at any time with information free of charge about any of your personal data that is stored as well as its origin, the recipient and the purpose for which it has been processed. You also have the right to have this data corrected, blocked or deleted. You can contact us at any time using the address given in our legal notice if you have further questions on the topic of personal data. 

Opposition to promotional emails 
We hereby expressly prohibit the use of contact data published in the context of website legal notice requirements with regard to sending promotional and informational materials not expressly requested. 
The website operator reserves the right to take specific legal action if unsolicited advertising material, such as email spam, is received. 

Sharing your personal information 
We do not sell, trade, or rent Users personal identification information to others. 
We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. 
We may use third-party service providers to help us operate our business and the Site or administer activities on our behalfs, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission. 

Changes to this privacy policy 
Atelier Basile has the discretion to update this privacy policy at any time. When we do, we will notify you of any changes by posting the new Privacy Policy on this page. 
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this page. 
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. 

​Your acceptance of these terms 
By using this Site, you signify your acceptance of this policy and terms & conditions. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us
If you have any questions, we are always here for you, 100% of the way.
You can contact us via email, through our Live Chat on our website, via Atelier Basile on Facebook Messenger. or via Instagram

This site is operated by:
Act de Presence BV
Kragendijk 249
8300 Knokke
VAT Nr: BE0849.948.840

Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.

This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the site's functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set
Account related cookies If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterward to remember your site preferences when logged out.

Login related cookies We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

Site preferences cookies In order to provide you with a great experience on this site we record certain preferences as you use the site, for example, your preferred language. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page that is affected by your preferences.

Third-Party Cookies
This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

If you have any questions, we are always here for you, 100% of the way.

You can contact us via email, through our Live Chat on our website, via Atelier Basile on facebook messenger or via Instagram

​This business and site is operated by:

Act de Presence BV
Kragendijk 249
8300 Knokke

VAT Nr: BE0849.948.840

Contact via mail: hello (at)